Refund policy

Return, Refund & Cancellation Policy

At Daily Things, we are committed to delivering quality products and a smooth shopping experience. As a dropshipping business, we follow a strict return policy to ensure fairness for both customers and our operations.

🔁 Return Eligibility

We only accept returns under the following conditions:

The product is damaged, defective, or incorrect
The return request is raised within 48 HOURS of delivery
A clear unboxing video is provided as proof (mandatory)

🚫 Returns will NOT be accepted in the following cases:

Change of mind or dislike after delivery
Incorrect order placed by the customer
Minor color/size variation due to lighting or screen differences
Delay in delivery
Used, washed, or damaged products after delivery
No unboxing video proof

🎥 Mandatory Unboxing Video Rule

To claim any damage or defect:

Customer must record a full unboxing video
Video should clearly show:
- Package opening
- Product condition

⚠️ Without this proof, no return or refund will be processed

📦 Return Process

Email us at thedailyvibes8@gmail.com within 48 hours
Share:
- Order ID
- Issue details
- Unboxing video + images
Once approved, pickup will be arranged (if applicable)

💰 Refund Policy

Refunds are processed only after product inspection by our supplier
Refund method:
- Prepaid orders → Original payment method
- COD orders → Store credit or bank transfer (at our discretion)
Processing time: 5–7 business days after approval

🚚 Shipping & Charges

Shipping fees are non-refundable
Return shipping or reverse logistics charges may be deducted
In case of fake/invalid return claims, return will be rejected

❌ Cancellation Policy

Orders can be cancelled within 6 HOURS of placing the order only
Once shipped, cancellation is not allowed

🚫 Refused / RTO Orders (IMPORTANT)

If a customer refuses delivery or is unavailable:
- The order is marked as Return to Origin (RTO)
- We reserve the right to block future orders
- COD orders may be restricted for such customers